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Return Policy

Shamanuti Returns

We highly recommend taking advantage of our Sample Kits or trial sizes to try before you buy.

We stand behind our products 100%. If you are not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, we ask that you contact our Customer Support team (hello@shamanuti.com) prior to sending the item back, so that we can expedite your replacement order.

To return an item for any other reason, please mail your product with original order receipt or confirmation to:

Shamanuti Returns 
21 Eliot St. 
S. Natick, MA 01760

You will be responsible for paying the shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns are refunded in the original payment form. Please note that "final sale" items are not returnable or exchangeable. If you are shipping an item over $75, we advice you to consider using a trackable shipping service or purchasing shipping insurance.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds 

After you've double checked the original form of payment for your refund, contact your credit card company or bank account. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shamanuti.com.